Frequently Asked Questions
Everything you need to know about your Express shopping experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3-5 business days within the contiguous United States. Expedited and overnight options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
We offer a 30-day return policy for most items. You can return products by mail using our prepaid label or at any Express retail location with your original receipt or order confirmation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Express Gift Cards. We also offer Klarna for interest-free installments.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order through the 'Order History' section of your Express account.
Do you offer international shipping?
Yes, Express ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the time of checkout.
How do I care for my Express garments?
To ensure the longevity of your clothing, please follow the specific care instructions located on the inner tag of each garment. Most of our cotton items are machine washable, while delicate fabrics may require dry cleaning.